Privacy Policy

1. Introduction

Netrajyoti Eye Hospital & Laser Centre is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website and during your visits to our clinic.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, age, gender, contact number, email address, and physical address.
• Medical Information: Past medical history, current symptoms, ongoing medications, and previous eye checkup reports that you choose to share with us for your treatment.
• Insurance Details: TPA cards, Aadhaar card numbers, or policy details required to process cashless treatments.

3. How We Use Your Information

The information we collect is used strictly for the following purposes:

• To schedule your appointments and send reminders.
• To provide accurate medical diagnoses and personalized treatment plans (e.g., for cataract or phaco surgery).
• To process payments and coordinate with your insurance providers/TPAs.
• To respond to your inquiries and support requests.

4. Data Security

We take your privacy seriously. Your medical records and personal information are stored securely. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access, alteration, or disclosure.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information only under the following circumstances:

• With Healthcare Partners: Specifically, partner laboratories or other specialists if required for your continued care (e.g., ordering customized lenses).
• With Insurance Providers: To facilitate cashless claims or process payments with your designated TPA.
• Legal Requirements: If required by law, court order, or governmental regulation.

6. Your Rights

You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted (subject to legal obligations requiring us to maintain patient medical records). Please contact us directly to exercise these rights.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Address: 104, Asra Tirthraj Bldg, Opp. MIT College, Dehu Phata, Alandi - 412105
• Phone: +91 9850007609